Frequently Asked Questions

1. How often is the pool updated?

DJ-Promo is updated frequently, typically 5-7 days per week.

2. How does payment work?

Plans are one-time purchases (not auto-recurring). All plan prices are shown in EUR (euro).

3. Can I renew or upgrade before my plan expires?

Yes. Open your Dashboard and select “Renew / Upgrade plan” to view available plans and any calculated extra days or credits. You pay the full price of the selected plan; eligible remaining value adds benefits rather than reducing the payment amount.

For an active credit-limited subscription, remaining value is based on the lower proportional value of your remaining time and remaining credits. For an active unlimited subscription, it is based on remaining time only. This value is converted into extra days and, for credit-limited target plans, extra credits. No extra days or credits are awarded on your subscription’s expiry calendar date, even before its exact expiry time.

Once payment is confirmed, the new subscription starts immediately and replaces your current one; it does not wait for the old plan to expire. Lower-priced plans are unavailable while your current subscription is active.

4. How do credits work?

Each plan includes credits. Every download uses credits based on file type.

5. How many credits does each file type cost?

• Lossy audio track (for example MP3): 1 credit
• Lossless audio track (for example WAV, FLAC, AIFF): 3 credits
• Video file: 5 credits

6. Do ZIP downloads use credits?

Yes. ZIP downloads for audio releases cost the total combined credit value of all included files.

7. Are ZIP downloads always available?

No. ZIP downloads are available only for releases posted in the last 30 days.

8. Does re-downloading cost credits again?

Yes. Every download action, including re-downloads, consumes credits.

9. How long is download history kept?

Download history is retained for 90 days.

10. Where can I see subscription and download records?

You can find both subscription history and download history in your dashboard.

11. What happens if I run out of credits?

To continue downloading, renew or upgrade to a plan with available credits, or choose an unlimited plan. If all credits have been used, no remaining value carries over, even if time remains on your current subscription.